Wholesaler Terms

Quality and freshness are our top priorities with every product we produce, and we want any of our wholesale partners to follow the same standards we do. In applying for a wholesale account with Aroma Maya, not only are you agreeing to our terms for payment of your order, but also for the quality of the product you sell to your customers after purchasing it from us.

  1. Freshness - Our Top Priority

Our coffee products (including Cold Brew) are best consumed within 6 months from date of production. All coffee products are labelled with their production date. Your order will be freshly-roasted prior to being shipped to you. After purchasing coffee from Aroma Maya, the wholesale customer is responsible for maintaining freshness of their inventory, firstly by properly rotating any product received (FIFO) to always sell the oldest product first, and secondly by managing any markdown required to move product that is more than 5 months old at their expense. Aroma Maya will not provide credit for any product that needs to be discounted or disposed of due to being unsold within a 6-month period.

Our Elevate Syrup products are best consumed within 24 months from date of production, or within 90 days of being opened. Elevate Syrups are labelled with their unopened best before date.

Our Elevated Baker products are best used within 36 months from date of packaging. Elevated Baker products are labelled with their packed-on date.

  1. Brand

We take great pride in every product we produce! For that reason, we ask that you display our product in a way that is visually appealing to your customers, and provides them assurance that the product is high-quality (for example, coffee bags should never be added to a “dump bin”). If your business deals in e-commerce, any photos you include of our product should include the front of the package in its entirety, including our logos, and appear undamaged (for example, coffee bags should not have the air squeezed out of them so they appear deflated or crinkled). Aroma Maya products should never be removed from our packaging and repackaged in your own packaging with your branding. If any product is being included in a gift box or gift basket, it must remain in its original packaging as it was received from us.

  1. Pricing

As communicated in our Wholesale Price List, the suggested retail prices are the floor (minimum) amount our products must be sold for. We do not set a price ceiling for our product. Wholesalers may at their discretion offer multi-buy deals on a limited-time basis that would result in an individual product being sold below the price floor (for example, coffee bags that normally retail at $12 each may be offered at 2 for $20 for a two-week sale period). Multi-buy deals must not be considered the “regular” price of the product. Any promotional offers or discounting applied to product after purchasing from Aroma Maya is taken at the expense of the wholesaler, and Aroma Maya will not provide credit for the difference.

 

  1. Standard of Care

We expect every wholesale partner to comply with all health code, provincial, and federal requirements regarding the handling, sale, or serving of our products. Consumable product must be appropriately stored according to all standard regulations. 

Packaged coffee is sensitive to temperature fluctuations and odours, and should be stored and handled accordingly.


5. Failure to Comply

Any wholesale customer found to be in violation of any terms of this Agreement will be removed from the Aroma Maya Wholesale Program, preventing further purchasing as either a wholesale or retail customer. In serious instances of Failure to Comply with these terms, all Aroma Maya branded products may potentially be removed from their business to avoid damage to Our Brand reputation. Any products removed will be credited to the customer at 50% of the lowest wholesale selling price from the preceding 90-day period, via a one-time in-store credit card purchase.


Aroma Maya Coffee Inc. reserves the right to amend these terms at any time by providing notice to existing wholesale customers.